Career Opportunity at GCSB Investment Center
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Career Opportunity at GCSB Investment Center

 

CAREER OPPORTUNITY

CLIENT SERVICES COORDINATOR

 

 

 

Overview: GCSB Investment Center is a forward-thinking, fast paced Financial Services company with offices in Panora and Guthrie Center, IA. We are hiring a full-time Client Services Coordinator for our team. This position offers 30+ hours per week with full benefits. GCSB Investment Center is focused on providing clients with the advice and tools needed to reach their financial goals. We help our clients with all stages of their financial plan, from defining their goals to identifying possible strategies to implementing and reviewing the solutions.

Salary:  Commensurate with experience

Employment Type:  Full-Time. This position works in an office environment.

Benefits Offered:  Health, dental and vision insurance, Profit-Sharing 401(k) retirement plan, Employee Stock Ownership Plan (ESOP), Life insurance, Short- and long-term disability insurance, optional supplemental insurance

Reports To: Financial Advisor

 

Job Summary

The Client Services Coordinator is responsible for providing excellent service, support, follow-through and administrative tasks with the purpose of delivering an exceptional client experience and maintaining an efficient and organized office. This position requires a highly-dependable, trustworthy, motivated, and self-driven candidate. The candidate will assume many of the day-to-day tasks and operations of the firm, allowing the advisor to focus on building and maintaining life-long client relationships.

 

Essential Duties and Responsibilities

Administer all areas of the client process including but not limited to:

  • Answer and direct incoming communications and guests both in person and via a multi-line phone system in a professional manner
  • Assist with vendor communication including package delivery and preparing outgoing mail items
  • Obtain working industry knowledge and overall familiarity with relevant internal and Broker-Dealer resources
  • Support ongoing efforts for growth with new and existing clients
  • Assist in planning, coordinating and executing marketing plans and client events
  • Maintain social media streams
  • Interact with a wide variety of companies to obtain needed information or request that certain actions be taken and follow up to ensure processes are completed in a timely manner
  • Maintain office compliance files and submit compliance-required items for review & approval
  • Update and maintain client relationship management system (CRM)
  • Schedule and confirm client appointments via telephone, email and/or text
  • Monitor incoming client texts via compliant text web-based application
  • Set up client files and obtain necessary information
  • Assist advisor in preparing agendas, statements and other items needed for client meetings
  • Record notes from appointments, assign tasks, record opportunities, and assist in creating and communicating follow-up plans with clients
  • Research and resolve client service tasks and resolve errors as needed
  • Generate new account paperwork and review applications, beneficiary forms and other change requests for accuracy and completeness
  • Process client withdraw, wire, EFT/ACH and check requests, and incoming checks and rollovers, ensuring any relevant comments are documented appropriately
  • Process and record all transactions on appropriate logs
  • Maintain processes and procedures checklists and update when necessary to improve upon processes currently in place
  • Assist with Required Minimum Distribution calculations and maintain RMD database
  • Some accounting functions may be performed, including income and expense reconciliation and processing of vendor invoices for payment

 

Periodic Duties and Responsibilities

  • Attend all employee staff meetings, marketing meetings, and company group outings and community events
  • Volunteering in the communities in which we serve
  • Be available for other projects as needed

 

Skills Required

  • Able to represent the values, confidentiality and ethical standards of our organization to our clients and the general public.
  • Understanding and proficiency are required in regards to client relationships, client service, data entry, and problem resolution.
  • Strong computer literacy is a must, including Microsoft Office products such as Word, Excel, Outlook, copying/scanning, PDF.
  • Web design and social media skills are not required but will be a considerable attribute for the candidate.
  • Knowledge of CRM software and retirement and investment account types preferred, but not required.
  • Basic knowledge of accounting is a plus.
  • Candidate must be organized, detail oriented, a self-starter and be able to prioritize their work-day in a fast-paced, multi-tasking environment.
  • Potential candidate would be positive, enthusiastic, eager to learn and grow, and someone who treats the business as if it were their own.

 

Education and Experience

  • Associates degree or equivalent from two-year college or technical school; or one to two years of related experience and/or training; or equivalent combination of education and experience.
  • Customer service experience required.
  • Experience in the Investment Management and Planning industry is preferred, but not required.

 

To Apply

To be considered for this position, send a cover letter and resume to kristen@investgcsb.com.

Responses lacking cover letter and resume will not be considered.

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